At FLORENCESS, we want you to love every purchase, which is why our Returns & Exchanges policy is designed with your satisfaction in mind. If your bags, shoes, clothing, or watches don’t meet your expectations, you can return or exchange them within 30 days of delivery. Our hassle-free process includes prepaid return shipping labels, making it easy to send items back, whether the size isn’t quite right, the style doesn’t suit your taste, or you’ve simply changed your mind. To initiate a return or exchange, visit our dedicated returns page, where you’ll find clear instructions and a simple online form to get started. Items must be unused, in their original packaging, and in the same condition as received to qualify. Once we receive your return, we’ll process your refund or send a replacement promptly, depending on your preference. For any questions or assistance, our customer service team is available 24/7 to guide you through the process. At FLORENCESS, we’re committed to ensuring your shopping experience is stress-free, with a returns and exchanges policy that prioritizes your happiness and confidence in every purchase.