The Sparrow - Brandy Velvet Jewel

You can return or exchange any order to us within 7 days of receiving it, more details please consult our FAQs.

- FLORENCESS offers Free standard delivery:

Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order,

Standard Shipping (at least 5 business days depending on the location): Free for all orders

- Orders are prepared and dispatched in 3 days:

Some specific hand-made products need to be booked and will nearly take from half a month to one month. Should any items be unavailable, the preparation time may be modified.

- Every product returned shall not affect the second sale:

The returned product shall not include but are not limited to the following conditions: the product is washed, dyed, with a peculiar smell, labels or protective film removed, incomplete packaging or no packaging. The product conditions above-mentioned will be regarded as affecting the second sale.

To keep your FLORENCESS product beautiful as the years pass, we recommend following these guidelines for its care :

• Beware not to scratch or rub your product against abrasive surfaces, especially the leather trim. • Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, etc).
• Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.
• Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.
• In order to protect your product when you are not using it, store it in the felt protective pouch provided.

Taking proper care of your product will allow you to fully appreciate its beauty for many years.

For any enquiries about your product, please do not hesitate to contact FLORENCESS Customer Service.